Sonos Chief Executive Patrick Spence stepped down on Monday, following a tumultuous period marked by a botched app rollout that angered customers and hurt sales of its new headphones. Board member Tom Conrad, a former Pandora chief technology officer, will serve as interim CEO while the audio equipment maker searches for a permanent replacement, the company said.
Spence’s departure comes eight months after Sonos released a revamped app that launched with missing features and technical problems, leading to widespread customer complaints and necessitating an extensive fix-it effort. The company will pay Spence, who joined Sonos in 2012 as chief commercial officer, a $1.875 million severance package. He will remain as a strategic advisor until June 30, earning $7,500 monthly, according to a regulatory filing.